Strategic SaaS Account Manager - Remote

Auvik Networks Inc.; United States; Remote; USD 43,000 - 56,000; Full time

Benefits offered by this job

Stock options

Health and dental benefits

Wellness spending account

GRSP matching

Flexible paid time off

Parental leave

Remote working subsidies

Job summary

Auvik is seeking an Account Manager to support MSP customers, building strong relationships and driving revenue by expanding product adoption and ensuring customers realize value. You will guide onboarding, drive renewals, and act as a strategic partner to your accounts.

You will collaborate with onboarding, product, and support teams, deliver product demos, gather feedback for improvements, and help customers achieve their business goals while maintaining a customer-focused approach.

Qualifications

• Experience managing client relationships in SaaS or IT service provider contexts.
• Experience developing and executing strategic account plans to drive adoption and growth.
• Strong understanding of IT concepts and how to apply them to services.
• Sales skills with a track record of meeting or exceeding targets.
• Analytical and problem-solving abilities with a customer focus.
• Excellent communication, organizational and interpersonal skills.
• Ability to manage client concerns professionally and constructively.
• Passion for technology and quick grasp of new products.

Responsibilities

• Manage client relationships for a portfolio of MSP customers, driving revenue growth.
• Help clients adopt and fully utilize Auvik products and services.
• Lead onboarding and product integration for customers.
• Collaborate with onboarding, product, and support teams to ensure a seamless customer experience.
• Conduct product demos and training to maximize product use.
• Collect and relay customer feedback to product/engineering teams for improvements.
• Address client issues promptly and professionally, ensuring customer satisfaction.

Skills

Account management

Strategic account plans

Sales

IT understanding

Communication

Problem solving

Customer focus

Tools

Salesforce

Job description

Auvik is seeking an Account Manager to support MSP customers, building strong relationships and driving revenue by expanding product adoption and ensuring customers realize value. You will guide onboarding, drive renewals, and act as a strategic partner to your accounts.

You will collaborate with onboarding, product, and support teams, deliver product demos, gather feedback for improvements, and help customers achieve their business goals while maintaining a customer-focused approach.