Strategic SaaS Account Manager — Remote Growth

Auvik Networks; United States; Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Stock options

Health & dental benefits

Wellness spending account

GRSP matching

Remote working subsidies

Flexible PTO

Job summary

Auvik Networks is seeking an Account Manager to drive expansion and retention for MSP customers, nurturing relationships and guiding adoption of our cloud-based network management platform. You will identify upsell opportunities to grow revenue and serve as a strategic partner to your accounts.

You’ll collaborate with internal teams to ensure customers realize maximum value from Auvik’s tools, deliver product demos, and provide feedback for continuous improvement.

Qualifications

• Experience managing SaaS or IT services accounts with revenue responsibility.
• Experience developing and executing strategic account plans to drive adoption and growth.
• Solid understanding of IT concepts and applying them to service offerings.
• Proven sales aptitude with upsell/cross-sell success.
• Excellent communication, organizational and interpersonal skills.
• Ability to manage client concerns professionally and collaboratively.

Responsibilities

• Manage a portfolio of MSP customers and be the primary point of contact.
• Help clients adopt and maximize value from Auvik’s products and services.
• Meet or exceed revenue targets through upsell and cross-sell opportunities.
• Develop strategies to increase product utilization and adoption of new features.
• Collaborate with onboarding, product, support, and sales teams for seamless customer experiences.
• Conduct product demos and customer training to maximize tool usage.
• Gather and relay customer feedback to engineering and product teams.
• Resolve client issues promptly with a focus on long-term partnerships.

Skills

Account management

Strategic account planning

IT business understanding

Sales

Analytical thinking

Communication skills

Client relationship management

Tools

Salesforce

Job description

Auvik Networks is seeking an Account Manager to drive expansion and retention for MSP customers, nurturing relationships and guiding adoption of our cloud-based network management platform. You will identify upsell opportunities to grow revenue and serve as a strategic partner to your accounts.

You’ll collaborate with internal teams to ensure customers realize maximum value from Auvik’s tools, deliver product demos, and provide feedback for continuous improvement.