Strategic SaaS Account Manager – Mid Market

Freshworks; San Mateo (CA); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Equity + ESPP

Flexible PTO

Wellness benefits

Parental leave

Job summary

Freshworks is seeking an Account Manager - Mid Market to cultivate trusted partnerships with valued customers, drive revenue growth, and deliver measurable business outcomes.

You will lead end-to-end sales cycles, articulate value to executives, and collaborate across teams to expand relationships while maintaining a future-ready pipeline. Travel as required.

This role requires a strategic, client-focused mindset and exceptional communication skills to convert opportunities into long-term success.

Qualifications

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles.

Responsibilities

• Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals.
• Articulate value to executives and position Freshworks as a partner that drives measurable business results.
• Lead complex sales cycles end-to-end and foster long-term partnerships.

Skills

SaaS sales

Account management

Executive engagement

Strategic mindset

Consultative selling

CRM experience

Tools

CRM tools

Job description

Freshworks is seeking an Account Manager - Mid Market to cultivate trusted partnerships with valued customers, drive revenue growth, and deliver measurable business outcomes.

You will lead end-to-end sales cycles, articulate value to executives, and collaborate across teams to expand relationships while maintaining a future-ready pipeline. Travel as required.

This role requires a strategic, client-focused mindset and exceptional communication skills to convert opportunities into long-term success.