Account Manager - Mid Market

Freshworks; San Mateo (CA); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Equity + ESPP

Flexible PTO

Wellness benefits

Parental leave

Job summary

Freshworks is seeking an Account Manager - Mid Market to cultivate trusted partnerships with valued customers, drive revenue growth, and deliver measurable business outcomes.

You will lead end-to-end sales cycles, articulate value to executives, and collaborate across teams to expand relationships while maintaining a future-ready pipeline. Travel as required.

This role requires a strategic, client-focused mindset and exceptional communication skills to convert opportunities into long-term success.

Qualifications

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles.

Responsibilities

• Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals.
• Articulate value to executives and position Freshworks as a partner that drives measurable business results.
• Lead complex sales cycles end-to-end and foster long-term partnerships.

Skills

SaaS sales

Account management

Executive engagement

Strategic mindset

Consultative selling

CRM experience

Tools

CRM tools

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‑first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long‑term, trusted partnerships.

What you’ll do:

• Engage, discover & drive results: Grow key accounts through upsell, cross‑sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• Execute the sales process: Lead complex sales cycles end‑to‑end, securing strategic wins and fostering long‑term partnerships.
• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt & prospect: Build a strong, future‑ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

• Experience that counts: 5+ years of experience in SaaS or solution‑based sales, account management, or customer‑facing roles with a track record of success in an aligned territory.
• Strategic mindset: Curious, collaborative, and adaptable — open to learning and comfortable navigating change.
• Consultative approach: Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long‑term value creation.
• Strong communicator: A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs.
• Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus.

Additional Information

The annual base salary range for this position is $120,000 — $175,000 USD + Variable Compensation
Compensation is based on a variety of factors including but not limited to location, experience, job‑related skills, and level.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances.

• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
• Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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