Account Executive - Mid Market

Freshworks; Boston (MA); Hybrid; USD 100,000 - 131,250; Full time

Benefits offered by this job

Culture of belonging

Opportunities for development

Flexible hybrid schedule

Job summary

A tech company specializing in employee experiences is seeking a Mid-Market Account Executive in Boston. This role involves building relationships with mid-sized businesses and guiding them through the buying journey with a consultative approach. Candidates should have at least 3 years of SaaS sales experience, strong communication skills, and a proactive approach. The position offers a hybrid work model and a competitive salary range of $100,000 – $131,250.

Qualifications

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets.
• Natural communicator who listens deeply and asks the right questions.
• Solid understanding of SaaS platforms is a bonus.

Responsibilities

• Lead value-based conversations with mid-market customers.
• Build and manage a healthy sales pipeline.
• Work closely with buying teams to create trust.

Skills

SaaS sales experience

Customer relationship building

Communication skills

Consultative selling

Adaptability

Job description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Job Description

At Freshworks, we believe great employee experiences start with great people – and that includes you. We’re growing fast, and we’re looking for a Mid-Market Account Executive who is passionate about building relationships, solving meaningful problems, and shaping the future of work.

In this role, you’ll partner with mid‑sized businesses (500–1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human‑centered solutions. You’ll guide customers through the buying journey with a consultative approach—connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.

This is more than just a sales role—it’s about impact, collaboration, and growth.

What You’ll Do

• Be a Trusted Advisor: Lead value‑based conversations with mid‑market customers to understand their needs around ITSM, onboarding, and employee engagement—and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision‑making process.
• Own the Deal: Manage and close mid‑sized opportunities with confidence, from negotiation through final agreement.
• Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

Please note this is a hybrid role with onsite expectations of 3x/week (Tues – Thurs) from our Boston, MA headquarters.

Qualifications

What we’re looking for:

• 3+ years of experience in SaaS or mid‑market sales, with a track record of exceeding targets and building strong customer relationships.
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value.
• Solid understanding of SaaS platforms—bonus points if you’ve worked with employee experience (EX) solutions.
• Comfortable working in a fast‑paced, evolving environment where your ideas are valued.
• A consultative, adaptable, and thoughtful approach—strategic yet hands‑on when needed.

Additional Information

Why You’ll Love It Here

• A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive.
• Flexibility: Hybrid schedule with a supportive, people‑first workplace.
• Purpose‑driven work: You’re helping organizations improve the everyday experience for their employees.
• Room to grow: Opportunities for development, mentorship, and career mobility.

If you’re someone who values connection, impact, and growth—and you’re excited to bring your authentic self to work every day—we’d love to hear from you. Let’s build a better experience, together.

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job‑related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

Compensation Package

$100,000 – $131,250 Base Salary. This role is also eligible for variable compensation.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.