Enterprise Account Manager — Renewals & Growth (Hybrid)

HiveWatch, Inc.; El Segundo (CA); Hybrid; USD 145,000 - 175,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with 4% match

Flexible paid time off

Equity Incentive Plan

Job summary

HiveWatch is seeking an Account Manager to own a book of enterprise customers, driving renewals, expansions, and measurable value from the platform. You’ll manage post-sale lifecycle, onboarding, adoption, QBRs, renewals and expansion, partnering with Services for complex onboardings and representing the customer voice to Product and Engineering.

If you love building relationships and driving a tight renewal process end-to-end, this is your role.

Qualifications

• 5+ years in Account Management, Customer Success, or a related customer-facing role in B2B SaaS or enterprise software.
• Proven track record owning renewals for a portfolio of enterprise accounts.
• Strong account leadership and project management skills; able to run multiple initiatives concurrently.
• Experience multithreading within accounts and building new stakeholder relationships as roles shift.
• Strong technical aptitude; quick learner of complex software and cloud-to-on-premise integrations.

Responsibilities

• Own the account relationship with renewals, contract terms, and expansions.
• Lead regular QBRs connecting customer goals to concrete outcomes.
• Drive end-to-end renewal motions including forecasting, negotiation and close.
• Coordinate onboarding and delivery with the implementation team; manage timelines and deliverables.
• Advocate for customers, feed product feedback to Product/Engineering, and nurture internal partnerships.

Skills

Renewals ownership

Multithreading

Stakeholder mgmt

Account leadership

Technical aptitude

Executive communication

Job description

HiveWatch is seeking an Account Manager to own a book of enterprise customers, driving renewals, expansions, and measurable value from the platform. You’ll manage post-sale lifecycle, onboarding, adoption, QBRs, renewals and expansion, partnering with Services for complex onboardings and representing the customer voice to Product and Engineering.

If you love building relationships and driving a tight renewal process end-to-end, this is your role.