Hybrid Enterprise Account Manager – Renewals & Growth

Saasventurecapital; El Segundo (CA); On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Health coverage

HQ in El Segundo

401(k) with company match

Flexible paid time off

Equity incentive plan

Job summary

HiveWatch, a security tech company, seeks an Account Manager to own a book of enterprise customers, drive renewals, and identify expansion opportunities. You will manage post-sale lifecycle with onboarding, adoption, QBRs, and coordinate with Professional Services.

This on-site role at our HQ in El Segundo, CA requires strong relationship-building, strategic thinking, and the ability to translate customer goals into concrete value. You will advocate for customers and shape product feedback.

Qualifications

• 5+ years in Account Management, Customer Success, or a related customer-facing role in B2B SaaS or enterprise software.
• Proven track record owning renewals for a portfolio of enterprise accounts.
• Strong account leadership and project management skills; comfortable running multiple complex initiatives at once.
• Skilled at multithreading within accounts and building relationships with new stakeholders as they emerge.
• Strong technical aptitude; able to learn complex software quickly. Experience with cloud-based solutions that integrate with on-premise hardware is a plus.
• Excellent communicator, able to dig for value and translate it into terms that resonate with stakeholders from end-users to executives.
• Comfortable with ambiguity, adaptable, and energized by building process in a fast-paced startup.

Responsibilities

• Own the account relationship as primary contact for renewals, contracts, and expansions.
• Multithread across each account: identify and build relationships with new stakeholders as champions shift roles or leave.
• Lead regular QBRs that connect customer goals to concrete outcomes.
• Drive end-to-end renewal motion: forecasting, negotiation, and close.
• Coordinate onboarding with Implementation to ensure on-schedule delivery.
• Advocate for the voice of the customer to Product and Engineering.

Skills

Account management

Customer success

Project management

Multithreading

Technical aptitude

Executive communication

Adaptability to ambiguity

Job description

HiveWatch, a security tech company, seeks an Account Manager to own a book of enterprise customers, drive renewals, and identify expansion opportunities. You will manage post-sale lifecycle with onboarding, adoption, QBRs, and coordinate with Professional Services.

This on-site role at our HQ in El Segundo, CA requires strong relationship-building, strategic thinking, and the ability to translate customer goals into concrete value. You will advocate for customers and shape product feedback.