Strategic Customer Success Manager - Hybrid NYC

Change.org, PBC; New York (NY); Hybrid; USD 90.000 - 105.000; Vollzeit

Benefits dieser Stelle

Health plans

Paid time off

Company holidays

401K with company match

Zusammenfassung

HHAeXchange is seeking a proactive Customer Success Manager to oversee a portfolio of up to 80 mid-market customers, guiding them through onboarding, adoption, renewal, and expansion in a hybrid NYC-based role. You will build strong relationships with executive stakeholders, monitor health and ROI, and collaborate with Sales, Product, Implementation, and Support to ensure a seamless customer experience.

Proficiency with Gainsight and Salesforce, and experience applying AI tools for engagement,

Qualifikationen

• Bachelor's degree or equivalent practical experience.
• 3+ years in Customer Success, Account Management, or similar enterprise SaaS role.
• Proven ability to manage a portfolio of customers and drive net retention.
• Excellent executive presence and communication with senior stakeholders.
• Strong analytic and data-driven approach to customer management.

Aufgaben

• Own end-to-end relationship for a portfolio of customers, from onboarding to renewal and expansion.
• Develop relationships with executive stakeholders to align objectives with HHAeXchange solutions.
• Monitor customer health, mitigate risks, and demonstrate ROI of products.
• Drive renewals and identify expansion opportunities in collaboration with Sales.
• Lead business reviews with senior client leadership and influence decisions.

Kenntnisse

Customer success

Account management

Gainsight

Salesforce

Generative AI

Executive communication

Data-driven

Healthcare domain knowledge

Ausbildung

Bachelor's degree or equivalent

Tools

Gainsight

Salesforce

Jobbeschreibung

HHAeXchange is seeking a proactive Customer Success Manager to oversee a portfolio of up to 80 mid-market customers, guiding them through onboarding, adoption, renewal, and expansion in a hybrid NYC-based role. You will build strong relationships with executive stakeholders, monitor health and ROI, and collaborate with Sales, Product, Implementation, and Support to ensure a seamless customer experience.

Proficiency with Gainsight and Salesforce, and experience applying AI tools for engagement,