Strategic SaaS Account Manager - HealthTech & ABA Growth

CentralReach, LLC; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Generous PTO

401(k) matching

Paid parental leave

Hybrid work model

Career development

Wellness programs

CR Cares program

Job summary

CentralReach, LLC is seeking an Account Manager to oversee and grow an assigned client portfolio in a SaaS health-tech environment. The role focuses on educating customers, driving adoption, and securing timely renewals while expanding existing relationships.

You will collaborate with Sales and Customer Success, lead business reviews, and deliver tailored product demonstrations. A strong CRM and a passion for customer value are essential.

Qualifications

• Minimum 5 years in SaaS sales or account management.
• Experience in health-tech space is a plus.
• Ability to educate customers on product value.
• Strong CRM and data-driven approach.

Responsibilities

• Collaborate with Sales and Customer Success to communicate the company’s value, vision, and strategy, driving business growth.
• Lead regular business reviews to stay aligned with customers as they scale.
• Partner strategically with clients to understand their goals and align them with our products and services.
• Deliver product demonstrations and presentations tailored to client needs.
• Support account renewals, emphasizing growth and multi-year commitments when necessary.
• Maintain accurate CRM records of customer interactions, successes, and challenges.
• Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends.
• Engage with the the company Product Council, sharing customer-driven feedback to help shape the product roadmap.

Skills

SaaS sales

Account management

Customer relationship

Strong communication

Discovery questioning

Goal-driven

Problem solving

Time management

Tools

Salesforce

Job description

CentralReach, LLC is seeking an Account Manager to oversee and grow an assigned client portfolio in a SaaS health-tech environment. The role focuses on educating customers, driving adoption, and securing timely renewals while expanding existing relationships.

You will collaborate with Sales and Customer Success, lead business reviews, and deliver tailored product demonstrations. A strong CRM and a passion for customer value are essential.