Account Manager

CentralReach, LLC; Fort Lauderdale (FL); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Paid parental leave

Hybrid work schedule

Career development

Wellness programs

CR Cares

Job summary

CentralReach is seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role emphasizes deepening existing relationships while supporting teammates as needed.

You will collaborate with Sales and Customer Success to communicate CentralReach’s value and strategy, lead business reviews, deliver tailored product demonstrations, and drive multi-year deals.

Qualifications

• At least 5 years of experience in a SaaS sales environment as an account manager.
• Experience in a health-tech space is a bonus.
• Experience using the CentralReach platform is a plus.
• Ability to educate customers on how CentralReach benefits their business.
• Proactive, curious, and capable of meeting aggressive goals.

Responsibilities

• Collaborate with Sales and Customer Success to communicate CentralReach’s value and strategy, driving growth.
• Lead regular business reviews to stay aligned with customers as they scale.
• Partner with clients to understand goals and align them with products and services.
• Deliver product demonstrations and presentations tailored to client needs.
• Support account renewals, focusing on multi-year commitments when appropriate.
• Maintain accurate CRM records of interactions, successes, and challenges.
• Provide proactive feedback to customers and internal teams on product insights and market trends.
• Engage with the Product Council to share customer-driven feedback for the roadmap.

Skills

SaaS Sales

Account Management

Customer Success

Discovery questions

Communication

Tools

Salesforce

Job description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

We are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers,identifyinggrowth opportunities, and ensuringtimelyrenewals. This role focuses on deepening existing customer relationships while also supporting team members as needed.

Key Accountabilities:

• Collaborate with the Sales and Customer Success teams to communicateCentralReach’svalue, vision, and strategy, driving business growth.
• Lead regular business reviews to stay aligned with customers as they scale.
• Partner strategically with clients to understand their goals and align them with our products and services.
• Deliver product demonstrations and presentations tailored to client needs.
• Support account renewals, emphasizinggrowthand multi-year commitments whennecessary.
• MaintainaccurateCRM records of customer interactions, successes, andchallenges.
• Provide proactive communication and feedback to both customers and internal teamsregardingproduct insights and market trends.
• Engage with theCentralReachProduct Council, sharing customer-driven feedback to help shape the product roadmap.

Desired Skills and Experience:

• You have at least 5 years of experience in a SaaS Sales environment as an account manager.
• Experience as an account manager in a health-tech space is a bonus.
• Experience using theCentralReachplatform is a plus.
• Passion and ability totruly understanda client’s businessin order toeducate customers on howCentralReachwill be meaningful to their business.
• You have an extreme hunger to be successful and helpCentralReachsales and customers win.
• You have thrived in an environment where the only constant ischange.
• You embrace aggressive goals and work hard to achieve them.
• You’renaturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutionsyou’reselling.
• You are able to utilize Sales CRM tools such asSalesForceor like program.
• You have excellent written and verbal communication skills, strong attention to detail, and good follow-through.
• Youhustle! All that preparednessdoesn’tslow you down.
• You follow a proactive approach to account management to help cultivate success.
• You are not afraid to dive in with discovery questions to better understand the needs of your accounts.

#AccountManager #SaaS #HealthTech #CustomerSuccess #ABA

Base Salary Range: $75,000 USD - $85,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities atcentralreach.com/careers.

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