Director, Renewal & Growth for Strategic Accounts

CentralReach, LLC; Holmdel Township (NJ); Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

401(k) matching

Parental leave

Hybrid work schedule

Career development support

Wellness programs

CR Cares volunteer opportunities

Job summary

CentralReach, LLC is seeking a Director of Account Management to lead a team responsible for renewals and expansion revenue across an assigned portfolio of ABA providers. You will own Net Revenue Retention targets and oversee renewal strategies, pricing, and forecasting.

The role requires strong leadership, coaching, and collaboration with Customer Success and Sales to ensure health scoring, adoption insights, and seamless post-sale transitions.

Qualifications

• 7–10+ years of SaaS revenue experience.
• 3–5+ years leading account management, renewals, or post-sale teams.
• Strong forecasting discipline and revenue inspection experience.
• Demonstrated coaching and talent development capability.
• Proficiency with Salesforce and revenue enablement tools.

Responsibilities

• Own renewal and expansion performance across assigned portfolio.
• Drive achievement of Net Revenue Retention targets.
• Ensure early identification and mitigation of churn risk.
• Inspect and support expansion deal strategy and pricing.
• Oversee renewal pipeline hygiene and 120+ day visibility.
• Lead and develop 8-10 Account Managers.
• Conduct structured weekly 1:1s focused on elevating consultative selling capabilities.
• Drive accountability for quota attainment and forecasting standards.
• Maintain accurate renewal and cross-sell forecasting.
• Ensure CRM discipline and opportunity documentation.
• Monitor performance metrics: Cross-sell, Time-to-close, risk classification.
• Oversee account planning for high-value providers within portfolio.
• Ensure structured QBR cadence across top accounts.
• Promote cross-product adoption and value realization.
• Partner with Customer Success on health scoring and adoption insights.
• Coordinate with Sales on post-sale transitions.
• Provide structured customer feedback to Product.
• Escalate systemic risks to Head of Account management.

Skills

SaaS revenue experience

Leadership

Forecasting discipline

Coaching & talent development

Salesforce proficiency

Revenue enablement tools

Tools

Salesforce

Job description

CentralReach, LLC is seeking a Director of Account Management to lead a team responsible for renewals and expansion revenue across an assigned portfolio of ABA providers. You will own Net Revenue Retention targets and oversee renewal strategies, pricing, and forecasting.

The role requires strong leadership, coaching, and collaboration with Customer Success and Sales to ensure health scoring, adoption insights, and seamless post-sale transitions.