Growth-Focused SaaS Account Manager, HealthTech

CentralReach, LLC; Fort Lauderdale (FL); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Paid parental leave

Hybrid work schedule

Career development

Wellness programs

CR Cares

Job summary

CentralReach is seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role emphasizes deepening existing relationships while supporting teammates as needed.

You will collaborate with Sales and Customer Success to communicate CentralReach’s value and strategy, lead business reviews, deliver tailored product demonstrations, and drive multi-year deals.

Qualifications

• At least 5 years of experience in a SaaS sales environment as an account manager.
• Experience in a health-tech space is a bonus.
• Experience using the CentralReach platform is a plus.
• Ability to educate customers on how CentralReach benefits their business.
• Proactive, curious, and capable of meeting aggressive goals.

Responsibilities

• Collaborate with Sales and Customer Success to communicate CentralReach’s value and strategy, driving growth.
• Lead regular business reviews to stay aligned with customers as they scale.
• Partner with clients to understand goals and align them with products and services.
• Deliver product demonstrations and presentations tailored to client needs.
• Support account renewals, focusing on multi-year commitments when appropriate.
• Maintain accurate CRM records of interactions, successes, and challenges.
• Provide proactive feedback to customers and internal teams on product insights and market trends.
• Engage with the Product Council to share customer-driven feedback for the roadmap.

Skills

SaaS Sales

Account Management

Customer Success

Discovery questions

Communication

Tools

Salesforce

Job description

CentralReach is seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role emphasizes deepening existing relationships while supporting teammates as needed.

You will collaborate with Sales and Customer Success to communicate CentralReach’s value and strategy, lead business reviews, deliver tailored product demonstrations, and drive multi-year deals.