Strategic SaaS Account Manager - Growth & Retention

Remote; San Francisco (CA); Vor Ort; USD 110.000 - 165.000; Vollzeit

Zusammenfassung

Algolia is seeking an Account Manager to own and grow a portfolio of Commercial customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia’s platform.

You will partner with Customer Success, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity.

Qualifikationen

• Fluent in Dutch and English.
• 4+ years in a B2B SaaS sales or account management role.
• Strong customer-first mindset with focus on long-term relationships.
• Experience managing and growing a book of business.
• Proven ability to identify and close expansion opportunities.
• Strong collaboration skills with cross-functional partners.
• Comfort operating in a high-growth, dynamic environment with many accounts.

Aufgaben

• Own and manage a large portfolio of existing Commercial customers, retaining and growing recurring revenue.
• Develop understanding of each customer’s objectives to proactively identify expansion opportunities.
• Act as the primary commercial contact for accounts, building trust-based relationships with key stakeholders.
• Drive account planning and renewal conversations, aligning Algolia’s solutions to customer goals.
• Collaborate with Customer Success, Solutions Engineering, and Support to deliver a seamless experience.
• Monitor account health and usage signals to identify risks early.
• Maintain accurate forecasting and pipeline management for your book of business.
• Serve as a trusted advisor with insights, best practices, and a consultative approach.

Kenntnisse

Account management

Sales

Renewals

Expansion revenue

Cross-sell

Jobbeschreibung

Algolia is seeking an Account Manager to own and grow a portfolio of Commercial customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia’s platform.

You will partner with Customer Success, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity.