Account Manager - Dutch speaking

Remote; San Francisco (CA); On-site; USD 110,000 - 165,000; Full time

Job summary

Algolia is seeking an Account Manager to own and grow a portfolio of Commercial customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia’s platform.

You will partner with Customer Success, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity.

Qualifications

• Fluent in Dutch and English.
• 4+ years in a B2B SaaS sales or account management role.
• Strong customer-first mindset with focus on long-term relationships.
• Experience managing and growing a book of business.
• Proven ability to identify and close expansion opportunities.
• Strong collaboration skills with cross-functional partners.
• Comfort operating in a high-growth, dynamic environment with many accounts.

Responsibilities

• Own and manage a large portfolio of existing Commercial customers, retaining and growing recurring revenue.
• Develop understanding of each customer’s objectives to proactively identify expansion opportunities.
• Act as the primary commercial contact for accounts, building trust-based relationships with key stakeholders.
• Drive account planning and renewal conversations, aligning Algolia’s solutions to customer goals.
• Collaborate with Customer Success, Solutions Engineering, and Support to deliver a seamless experience.
• Monitor account health and usage signals to identify risks early.
• Maintain accurate forecasting and pipeline management for your book of business.
• Serve as a trusted advisor with insights, best practices, and a consultative approach.

Skills

Account management

Sales

Renewals

Expansion revenue

Cross-sell

Job description

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact.

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!

As an Algolia Account Manager within our Commercial team, you will own and grow a portfolio of existing customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia’s platform. This role requires a strategic approach to account management, aligning Algolia’s solutions to customer goals to deepen adoption and drive revenue growth.

You will partner closely with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity.

We’re looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships. You will be expected to navigate ambiguity, define your own approach, and collaborate cross‑functional to improve our go-to-market motion.

YOUR ROLE WILL CONSIST OF:

• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base

• Develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities

• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers

• Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set

• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base

• Partner closely with Customer Success, Solutions Engineering, Support, and other cross‑functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience

• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction

• Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth

• Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolia’s position as a leader in search and discovery

YOU MIGHT BE A FIT IF YOU HAVE:

• Fluent in Dutch and English

• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms

• A strong customer-first mindset with a genuine interest in building long‑term relationships and helping customers succeed

• Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)

• Proven ability to identify and close expansion opportunities within existing accounts

• Strong collaboration skills and the ability to effectively engage cross‑functional partners to solve customer challenges

• Comfort operating in a high‑growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritisation

NICE TO HAVE:

• Experience with SaaS, APIs, or developer-focused products

• Familiarity with usage-based or consumption-based business models

• Have familiarity with the Dutch and Nordic markets