Strategic SaaS Account Manager — Renewals & Growth

United States Digital Space LLC; Paris (TX); On-site; USD 146,000 - 184,000; Full time

Job summary

Algolia is seeking an Account Manager to own and grow a portfolio of commercial customers within our Commercial team. You will drive retention, uncover expansion opportunities, and ensure customers realize value from our search and discovery platform.

You will partner closely with Customer Success and Renewal teams to deliver a seamless experience and grow revenue. You will act as the primary commercial contact for key stakeholders, lead renewal discussions, and tailor strategies to customer

Qualifications

• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue
• Background working with eCommerce or digital experience platforms
• Strong customer-first mindset and ability to grow long-term relationships

Responsibilities

• Own and manage a large portfolio of existing Commercial customers, retaining and growing recurring revenue
• Understand each customer’s objectives to proactively identify expansion opportunities
• Act as the primary commercial contact for accounts and build trust-based relationships
• Lead account planning and execution to align solutions with customer goals and maximize value
• Lead renewals, pricing discussions, and expansion opportunities within install base
• Collaborate with Customer Success, Solutions Engineering, Support and cross-functional teams
• Monitor account health and usage signals to prevent churn and mitigate contraction
• Maintain accurate forecasting and pipeline management for revenue retention and growth
• Provide trusted advisor insights and best practices aligned with our leadership in search and discovery

Skills

Dutch

English

SaaS sales

Account management

Job description

Algolia is seeking an Account Manager to own and grow a portfolio of commercial customers within our Commercial team. You will drive retention, uncover expansion opportunities, and ensure customers realize value from our search and discovery platform.

You will partner closely with Customer Success and Renewal teams to deliver a seamless experience and grow revenue. You will act as the primary commercial contact for key stakeholders, lead renewal discussions, and tailor strategies to customer