Global SaaS Account Director – Enterprise Growth

Kinaxis; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship programs

Career development

Recognition programs

Job summary

United States Digital Space LLC is seeking an accomplished Global Account Director to drive transformation and growth for our largest enterprise customers. You will shape global account strategies, lead cross‑functional teams, and collaborate with Sales on Next-Sell opportunities.

The role emphasizes accelerating Net Revenue Retention, managing complex multi‑region relationships, and coordinating with product and services to deliver high‑value solutions.

Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or related field; MBA preferred.
• 10+ years managing Forbes Top 100/global accounts; leadership of high-impact client relationships.
• Proven ability to influence executive stakeholders and coordinate cross-functional teams.

Responsibilities

• Orchestrate relationships with global stakeholders and understand organizational structures and goals.
• Develop governance models to manage global enterprise accounts and ensure high-value delivery.
• Lead cross-functional teams across Product Management, Customer Success, Support, and Professional Services.
• Partner with Sales and Renewals to identify expansion opportunities and drive SQL generation.
• Influence Net Revenue Retention through adoption and expansion triggers across the portfolio.
• Oversee light commercial activities like licenses and users to grow account value.
• Loster as primary liaison to executives to align roadmaps with business goals.
• Champion change management for seamless solution adoption and value realization.
• Define and track customer KPIs and business impact metrics; provide strategic recommendations.

Skills

Leadership

Communication

Cross-functional teamwork

Strategic account management

SaaS experience

Sales collaboration

SFDC (Salesforce)

Gainsight

Travel 20%

Education

Bachelor’s degree

MBA preferred

Tools

Salesforce (SFDC)

Gainsight

Job description

United States Digital Space LLC is seeking an accomplished Global Account Director to drive transformation and growth for our largest enterprise customers. You will shape global account strategies, lead cross‑functional teams, and collaborate with Sales on Next-Sell opportunities.

The role emphasizes accelerating Net Revenue Retention, managing complex multi‑region relationships, and coordinating with product and services to deliver high‑value solutions.