Account Manager, Commercial

01A; Palo Alto (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Navan is seeking an Account Manager to drive revenue by building deep client relationships and maximizing value across their T&E programs. You will onboard, retain, and renew customers while collaborating with Sales, Product, Finance, Support and Operations to exceed goals.

You will partner with clients’ admins to C-Suite, ensuring onboarding success, ongoing adoption, and expansion across departments, regions, and products.

Formación

• 2+ years of experience in account management, sales, or related customer-facing role in a SaaS environment.
• Proven track record of performance and revenue impact.
• Strong communication and presentation abilities.
• Ability to think strategically and prioritize in a fast-paced setting.
• Data-driven mindset with attention to detail.
• High energy, proactive approach with new ideas.

Responsabilidades

• Manage post-sales activities for commercial clients building strong relationships and product knowledge.
• Develop trusted advisor relationships from admins to C-Suite to align goals.
• Drive usage so clients engage 100% of Navan's T&E programs.
• Meet or exceed revenue targets.
• Identify opportunities for account expansion across departments and geographies.
• Broaden relationships with multiple champions across client orgs.
• Collaborate with Sales, Product, Finance, Support and Ops to meet client needs.
• Onboard new clients to maximize Navan value throughout lifecycle.
• Own renewals and upsells of adjacent Navan products.

Conocimientos

Account management

Sales

SaaS

Communication skills

Presentation skills

Strategic thinking

Prioritization

Data-driven

High energy

Descripción del empleo

As an Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they're onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You'll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.

Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we're passionate about what we do, and where we believe we can do just about anything. Buckle up, it's going to be a lot of fun.

What You'll Do:

• Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients (from program administrators up to C-Suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
• Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
• Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
• Collaborate cross functionally with team members to uncover and deliver against client needs.
• Deeply understand Navan's product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
• Own client renewals, and upsells/cross-sells of adjacent products.

What We're Looking For:

• 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
• Data driven mindset with attention to detail
• High energy, go-getter with fresh ideas who takes