Strategic SaaS Account Manager, Growth & Renewals

Global Payments Inc.; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

ACTIVE Network, a Global Payments Company, seeks an Account Manager to drive revenue by managing a high-value book of business and renewing contracts. You will minimize attrition, upsell software and services, and deliver client-focused solutions to support growth.

The role requires 3–5 years in account management or customer success, a Bachelor's degree, and strong communication skills. Proficiency with Salesforce is a plus, with a focus on presenting to stakeholders.

Qualifications

• 3-5 years in account management or customer success.
• Bachelor's degree.
• Proven SaaS sales experience.
• Strong communication and presentation skills.
• Experience with Salesforce is a plus.
• Ability to manage multiple priorities and renewals.

Responsibilities

• Drive revenue by reducing attrition and increasing sales to existing accounts.
• Meet and exceed quota targets.
• Quote and sell software/services to current customers.
• Manage contract renewals for assigned book of business.
• Build relationships with client decision-makers.
• Analyze client business to identify growth opportunities.
• Coordinate with internal teams to resolve technical issues.
• Identify at-risk clients early and escalate.
• Communicate market insights to influence strategy.
• Support customer satisfaction and retention initiatives.

Skills

Account management

Customer success

SaaS sales

Public speaking

Communication

Presentation skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

ACTIVE Network, a Global Payments Company, seeks an Account Manager to drive revenue by managing a high-value book of business and renewing contracts. You will minimize attrition, upsell software and services, and deliver client-focused solutions to support growth.

The role requires 3–5 years in account management or customer success, a Bachelor's degree, and strong communication skills. Proficiency with Salesforce is a plus, with a focus on presenting to stakeholders.