SaaS Account Growth Manager

Global Payments Inc.; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Job summary

ACTIVE Network, a Global Payments Company, is seeking an Account Manager to drive revenue by managing a high-volume book of business and renewing contracts. The role focuses on reducing attrition, expanding within existing accounts, and delivering value through upsell opportunities.

You will maintain strong relationships with client decision-makers, coordinate cross-functional support, and present market-specific insights to secure ongoing partnerships and customer success.

Qualifications

• 3-5 years’ experience in Account Management or Customer Success.
• Bachelor's Degree required.
• Proven success in SaaS-based software sales.
• Excellent written and verbal communication, with strong conflict handling.
• Proficient use of MS Office tools; Salesforce.com is a plus.

Responsibilities

• Drive revenue by minimizing attrition and increasing sales within the account base.
• Meet and exceed quota targets and renew contracts for assigned books.
• Build relationships with client decision-makers for high-revenue accounts.
• Identify opportunities and present market-specific content for growth.
• Communicate product updates and coordinate training gaps with clients.
• Liaise between teams to resolve technical issues for customers.
• Proactively identify at-risk clients and escalate risks to management.
• Deliver presentations to clients and internal stakeholders.
• Maintain strong market knowledge and competitive insight.
• Ensure high customer satisfaction and retention through proactive engagement.

Skills

SaaS sales

Account management

Advanced communication

Public speaking

Objection handling

Conflict management

Multitasking

Independent work

Education

Bachelor's Degree

Tools

Salesforce.com

Microsoft Outlook

Excel

PowerPoint

Word

Job description

ACTIVE Network, a Global Payments Company, is seeking an Account Manager to drive revenue by managing a high-volume book of business and renewing contracts. The role focuses on reducing attrition, expanding within existing accounts, and delivering value through upsell opportunities.

You will maintain strong relationships with client decision-makers, coordinate cross-functional support, and present market-specific insights to secure ongoing partnerships and customer success.