Strategic SaaS Account Manager

Global Payments; Seattle (WA); On-site; USD 49,000 - 73,000; Full time

Job summary

ACTIVE Network is a Global Payments Company seeking an Account Manager to drive revenue and manage a high-value book of business. You will minimize attrition, renew contracts, and identify growth opportunities across existing clients.

The role requires strong communication, presentations to clients, and familiarity with SaaS platforms. Experience with Salesforce.com is a plus, and a Bachelor’s degree is expected.

Qualifications

• 3–5 years' experience in Account Management or Customer Success positions preferred.
• Proven experience and success in SaaS based market, preferable in a software sales setting.
• Advanced communication (oral and written), objection-handling, and conflict management skills.
• Skilled in public speaking; can confidently create and deliver presentations to clients and internal audiences.

Responsibilities

• Drive revenue through minimizing customer attrition and increasing sales to account base.
• Meet and exceed assigned quota targets.
• Quote and sell software and services to existing customer accounts.
• Manage contract renewals for an assigned book of business.
• Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts.
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk.
• Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE's position in the market.
• Improve customer satisfaction and reduce attrition.
• Identify root causes of client pain points and issues.
• Liaise between teams to facilitate resolution of technical issues.
• Early identification of at-risk clients and escalated potential risks or challenges to manager.
• Handle messaging and objection handling with clients regarding technical issues.

Skills

Account management

SaaS sales

Public speaking

MS Office proficiency

Salesforce

Education

Bachelor's Degree

Tools

Salesforce.com

Job description

ACTIVE Network is a Global Payments Company seeking an Account Manager to drive revenue and manage a high-value book of business. You will minimize attrition, renew contracts, and identify growth opportunities across existing clients.

The role requires strong communication, presentations to clients, and familiarity with SaaS platforms. Experience with Salesforce.com is a plus, and a Bachelor’s degree is expected.