SaaS Account Growth & Renewal Manager

Emploive; Los Angeles (CA); Hybrid; USD 49,000 - 73,000; Full time

Job summary

ACTIVE Network, a Global Payments company, seeks an Account Manager to drive revenue by managing and growing an assigned book of business worth over $7M annually. You will communicate product updates, identify training gaps, ensure quality customer and technical services, and help renew contracts.

The role requires 3–5 years in Account Management or Customer Success, a Bachelor's degree, and proven SaaS experience.

Qualifications

• 3-5 years in Account Management or Customer Success.
• Bachelor's Degree.
• Proven SaaS experience, preferably in software sales.
• Strong communication, objection-handling, and conflict management skills.
• Advanced use of Outlook, Excel, PowerPoint, and Word.
• Salesforce.com experience a plus.
• Skilled in public speaking and delivering presentations to clients and teams.
• Ability to adapt quickly to change and manage multiple tasks.
• Independent decision-making with minimal supervision.
• Knowledge of parks/rec or YMCA industries is a plus.

Responsibilities

• Drive revenue by minimizing attrition and increasing sales to the account base.
• Meet and exceed assigned quota targets.
• Quote and sell software and services to existing customer accounts.
• Manage contract renewals for an assigned book of business.
• Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts.
• Analyze client business for new opportunities and present market-specific content.
• Build relationships across the organization to drive retention and mitigate attrition risk.
• Relay market knowledge to internal stakeholders to strengthen ACTIVE’s market position.
• Improve customer satisfaction and reduce attrition.
• Identify root causes of client pain points and escalate as needed.
• Liaise between teams to resolve technical issues.
• Early identification of at-risk clients and elevate to manager.
• Handle messaging and objections regarding technical issues.

Skills

Account management

SaaS experience

Public speaking

Communication skills

Multitasking

Independent decision-making

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

ACTIVE Network, a Global Payments company, seeks an Account Manager to drive revenue by managing and growing an assigned book of business worth over $7M annually. You will communicate product updates, identify training gaps, ensure quality customer and technical services, and help renew contracts.

The role requires 3–5 years in Account Management or Customer Success, a Bachelor's degree, and proven SaaS experience.