Strategic SaaS Account Manager for Growth

Global Payments; San Francisco (CA); On-site; USD 49,000 - 73,000; Full time

Job summary

ACTIVE Network, a Global Payments Company, seeks an Account Manager to drive revenue by managing and growing an existing book of business worth millions in revenue. You will communicate product updates, identify training gaps, ensure high-quality customer and technical service, and renew contracts to sustain client relationships.

You will analyze client business for opportunities, build cross-functional relationships, and share market insights to strengthen ACTIVE's market position.

Qualifications

• 3-5 years' experience in an Account Management or Customer Success role.

Responsibilities

• Drive revenue through minimizing attrition and increasing sales to account base.
• Meet and exceed assigned quota targets.
• Quote and sell software and services to existing customer accounts.
• Manage contract renewals for an assigned book of business.
• Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts.
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
• Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE's position in the market.
• Improve customer satisfaction and reduce attrition.
• Identify root causes of client "pain points" and issues.
• Liaise between teams to facilitate resolution of technical issues.
• Early identification of at-risk clients and elevate potential risks or challenges to manager.
• Handle messaging and objection handling with clients regarding technical issues.

Skills

Account management

SaaS

Customer Success

Communication

Presentation skills

Education

Bachelor's Degree

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Salesforce.com

Job description

ACTIVE Network, a Global Payments Company, seeks an Account Manager to drive revenue by managing and growing an existing book of business worth millions in revenue. You will communicate product updates, identify training gaps, ensure high-quality customer and technical service, and renew contracts to sustain client relationships.

You will analyze client business for opportunities, build cross-functional relationships, and share market insights to strengthen ACTIVE's market position.