Strategic SaaS Account Manager - Cybersecurity Renewals

UpGuard; New Orleans (LA); On-site; USD 117,000 - 130,000; Full time

Benefits offered by this job

Monthly lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave + UpGuardian days

Parental leave (18 weeks)

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking an Account Manager to focus on renewals and revenue growth within key accounts. You will manage contract negotiations, safeguard existing revenue, and collaborate with cross‑functional teams to maximize client value from our cyber risk platform.

You will bring SaaS renewal experience, strong understanding of cybersecurity, and a data-driven mindset to drive strategic account growth and client satisfaction.

Qualifications

• Previous experience as an Account Manager or similar commercial role with SaaS renewals.
• Solid understanding of the cyber security landscape, particularly Third-Party Risk Management (TPRM).
• Proven contract and renewal negotiation skills.
• Strategic thinker with ability to identify expansion opportunities.
• Data-driven, with metrics to drive renewals and growth.
• Collaborative with cross-functional teams.
• Curious about adopting AI tools to enhance how we work.

Responsibilities

• Own renewals for a portfolio of key accounts and ensure timely, successful contract renewals.
• Drive revenue retention by proactively identifying risks and mitigating them.
• Identify upsell and cross-sell opportunities to grow account revenue.
• Lead contract negotiations with legal and finance for renewals and expansions.
• Stay informed about industry trends and client needs to advise on value delivery.
• Collaborate with sales, customer success and marketing on account strategy.
• Track renewal rates, upsell success, and overall account health with data-driven insights.

Skills

Commercial Experience

Cyber Security Knowledge

Negotiation Skills

Strategic Mindset

Data-driven

Collaboration

Job description

UpGuard is seeking an Account Manager to focus on renewals and revenue growth within key accounts. You will manage contract negotiations, safeguard existing revenue, and collaborate with cross‑functional teams to maximize client value from our cyber risk platform.

You will bring SaaS renewal experience, strong understanding of cybersecurity, and a data-driven mindset to drive strategic account growth and client satisfaction.