Strategic Account Manager, AI-Powered SaaS Growth

PagerDuty; Phoenix (AZ); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD]

Paid parental leave: 22 weeks for Preg

Job summary

PagerDuty, Inc. in the United States is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to drive adoption, renewals, and expansion.

You will monitor health using analytics, present renewal proposals, and leverage data-driven insights to maximize value across strategic accounts. This role offers a base salary range and benefits, with eligibility for bonus and equity where applicable.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer relationship management

Renewals

SaaS experience

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. in the United States is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to drive adoption, renewals, and expansion.

You will monitor health using analytics, present renewal proposals, and leverage data-driven insights to maximize value across strategic accounts. This role offers a base salary range and benefits, with eligibility for bonus and equity where applicable.