Strategic SaaS Account Manager — AI-Driven Growth

PagerDuty; Trenton (NJ); Hybride; USD 90 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Wellness days

HibernationDuty days

Paid parental leave

Résumé du poste

The ideal candidate is a proactive relationship builder with strong commercial acumen, 7+ years of customer-facing experience, and proven success managing renewals in a SaaS environment; experience with Salesforce and analytics tools such as Gainsight, Tableau, or Looker is required. This role supports a hybrid work model across multiple locations and offers a comprehensive benefits package.

Qualifications

• 7+ years of combined customer-facing experience (Account Management/Customer Success/Renewals).
• 4+ years of renewals and growth in a SaaS environment.
• Experience with Salesforce and analytics tools (Gainsight/Tableau/Looker).
• Bachelor’s degree or equivalent experience.

Responsabilités

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value.
• Monitor customer health using usage analytics and business insights to identify risks early.
• Collaborate with Legal, Sales Operations, and Renewals teams to ensure contracting, forecasting, and reporting processes.
• Maintain product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Connaissances

Customer-facing experience

Renewals management

Sales collaboration

Formation

Bachelor’s degree

Outils

Salesforce

Gainsight

Tableau

Looker

Description du poste

The ideal candidate is a proactive relationship builder with strong commercial acumen, 7+ years of customer-facing experience, and proven success managing renewals in a SaaS environment; experience with Salesforce and analytics tools such as Gainsight, Tableau, or Looker is required. This role supports a hybrid work model across multiple locations and offers a comprehensive benefits package.