Strategic SaaS Account Manager - AI-Driven Growth

PagerDuty; Washington (District of Columbia); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous paid vacation

Job summary

PagerDuty, Inc. in the United States is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to drive adoption, renewals, and strategic expansion.

The ideal candidate has a proven SaaS background, strong commercial acumen, and experience with data-driven customer management and AI-driven insights. This role offers a hybrid work model and a competitive compensation package.

Qualifications

• 7+ years in account management, customer success, or renewals.
• 4+ years renewing and growing SaaS accounts.
• Experience with Salesforce and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop account plans to drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present renewal proposals and manage multi-year options.
• Monitor health using usage analytics and business insights to identify risks early.
• Collaborate with Legal, Sales Operations, and Renewals for contracting and forecasting.
• Provide consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing exp

Renewals

Salesforce

Gainsight

Tableau

Looker

Education

Bachelor’s degree or equivalent

Job description

PagerDuty, Inc. in the United States is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to drive adoption, renewals, and strategic expansion.

The ideal candidate has a proven SaaS background, strong commercial acumen, and experience with data-driven customer management and AI-driven insights. This role offers a hybrid work model and a competitive compensation package.