Strategic SaaS Account Manager - AI-Driven Growth

PagerDuty

San Francisco (CA)

Hybrid

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Wellness days

Parental leave

Volunteer time off

Hack weeks

Mental wellness

Job summary

PagerDuty seeks an Account Manager to own a portfolio of existing SaaS customers, drive renewals, adoption, and expansion, and partner with cross-functional teams to deliver value. You will monitor health metrics, present renewal options, and negotiate multi-year contracts while leveraging analytics to mitigate churn and maximize ARR.

A data-driven, consultative approach is essential in this SaaS environment.

Qualifications

7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
4+ years of renewals and growth experience within SaaS.
Experience using Salesforce and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans for renewals, churn risk mitigation, and expansions.
Present and negotiate renewal proposals and multi-year options.
Monitor customer health using usage analytics, telemetry, and business insights to identify risks early.
Collaborate with Legal, Sales Operations, and Renewals for contracting, forecasting, and reporting.
Maintain product knowledge and provide consultative guidance to drive configuration optimization and feature adoption.