AI-Driven SaaS Account Manager: Growth & Renewals

PagerDuty; Oklahoma City (OK); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will drive adoption, manage renewals, and identify expansion opportunities while collaborating with cross-functional teams to deliver measurable business value.

The ideal candidate brings data-driven customer management experience, SaaS expertise, and knowledge of AI-powered insights. This role supports a hybrid work model with a global leader in digital operations.

Qualifications

• 7+ years of combined customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.

Skills

Customer relationship management

Education

Bachelor's degree or equivalent

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will drive adoption, manage renewals, and identify expansion opportunities while collaborating with cross-functional teams to deliver measurable business value.

The ideal candidate brings data-driven customer management experience, SaaS expertise, and knowledge of AI-powered insights. This role supports a hybrid work model with a global leader in digital operations.