Strategic SaaS Account Manager, AI-Driven Growth

PagerDuty; Topeka (KS); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, coordinating with cross-functional teams to deliver outcomes, drive product adoption, manage renewals, and identify expansion opportunities that deliver measurable business value.

The ideal candidate combines proactive relationship-building with commercial acumen and experience with SaaS products and AI-driven insights.

Qualifications

• 7+ years in customer-facing roles such as Account Management, Customer Success, or Renewals.
• 4+ years renewing and growing SaaS customers.
• Experience with Salesforce and analytics platforms.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing

Renewals

SaaS sales

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to join our customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, coordinating with cross-functional teams to deliver outcomes, drive product adoption, manage renewals, and identify expansion opportunities that deliver measurable business value.

The ideal candidate combines proactive relationship-building with commercial acumen and experience with SaaS products and AI-driven insights.