AI-Driven SaaS Account Manager | Growth, Renewals & Equity

PagerDuty; Topeka (KS); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, drive renewals, and identify expansion opportunities while partnering with cross-functional teams to deliver measurable business value.

The ideal candidate has 7+ years in customer-facing roles, experience with SFDC and analytics tools, and a degree. Base pay ranges from $105,000 to $125,400 USD with a hybrid work model across multiple offices.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals management

Data-driven decision making

Education

Bachelor’s degree or equivalent

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, drive renewals, and identify expansion opportunities while partnering with cross-functional teams to deliver measurable business value.

The ideal candidate has 7+ years in customer-facing roles, experience with SFDC and analytics tools, and a degree. Base pay ranges from $105,000 to $125,400 USD with a hybrid work model across multiple offices.