AI-Driven SaaS Account Manager — Growth & Renewals

PagerDuty; Dover (DE); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities. You will collaborate with cross-functional teams to ensure retention and deliver measurable business value, leveraging data-driven insights and strong commercial acumen.

The role combines customer success and sales to maximize value from PagerDuty’s AI-powered platform, with a hybrid work model and global benefits package.

Qualifications

• 7+ years of combined customer-facing experience (Account Management/Customer Success/Renewals).
• 4+ years managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to drive adoption, value realization and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account management

Customer success

Renewals

Sales

Data-driven

Education

Bachelor’s degree or equivalent

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities. You will collaborate with cross-functional teams to ensure retention and deliver measurable business value, leveraging data-driven insights and strong commercial acumen.

The role combines customer success and sales to maximize value from PagerDuty’s AI-powered platform, with a hybrid work model and global benefits package.