Strategic ROI-Driven Customer Success Leader

Salesforce, Inc.; Atlanta (GA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Opportunities for development

Flexible working environment

Job summary

Salesforce, Inc. is seeking a Customer Success professional with 5-6 years of experience in SaaS or strategic consulting. The role involves managing complex customer programs, aligning internal teams with business goals, and leveraging MuleSoft expertise to solve business challenges. Exceptional communication and stakeholder management skills are critical. The position offers an opportunity to build deep relationships and enhance customer engagements while working in a dynamic environment. Join us to redefine what’s possible for yourself and for AI.

Qualifications

• 5-6 years of relevant industry expertise in Customer Success or SaaS.
• Exceptional communication skills and ability to influence at all levels.
• Strong understanding of how MuleSoft solves business problems.

Responsibilities

• Own the Signature experience across complex, multi-org customers.
• Craft engagement charters with specified goals and metrics.
• Align internal stakeholders with customer’s business goals.

Skills

Customer Success

Communication and presentation skills

MuleSoft expertise

API management

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

MuleSoft Anypoint Platform

Salesforce integration

Job description

Salesforce, Inc. is seeking a Customer Success professional with 5-6 years of experience in SaaS or strategic consulting. The role involves managing complex customer programs, aligning internal teams with business goals, and leveraging MuleSoft expertise to solve business challenges. Exceptional communication and stakeholder management skills are critical. The position offers an opportunity to build deep relationships and enhance customer engagements while working in a dynamic environment. Join us to redefine what’s possible for yourself and for AI.