Strategic Revenue Ops Lead, Partner Experience

Abridge; Chicago (IL); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

14 paid holidays

Health plans

HSA contributions

Parental leave

401(k) matching

Personal device allowance

FSA & Commuter benefits

Sabbatical leave

Equity

Zusammenfassung

Abridge is seeking a Revenue Operations Manager to serve as the operational backbone of the PX organization, owning Planhat and Zendesk administration and driving efficient partner success, clinical success, implementation, and support workflows. You will deliver actionable insights, align teams with sales, marketing and finance, and build scalable processes to accelerate growth.

You will partner with finance to improve renewal forecasting, monitor KPIs, and provide strategic guidance through

Qualifikationen

• 5+ years in Revenue/Customer Success Operations or similar in a SaaS company.
• Experience with Salesforce, Planhat (or Gainsight) and Zendesk; CS platform administration preferred.
• Strong understanding of go-to-market metrics across Sales, Marketing and Partner Success.
• Experience partnering with post-sale leadership to align operations with business goals.
• Fluency in post-sale metrics: NRR, gross retention, adoption, utilization, CSAT, SLA performance.
• Proven ability to build commercial dashboards and reports for data-driven decisions.
• Excellent cross-functional collaboration and stakeholder influence.
• Strong project management and execution skills.
• Exceptional communication and problem-solving mindset.

Aufgaben

• Own the PX tech stack (Planhat, Zendesk) including health scoring, playbooks, workflows, SLAs, triggers and integrations.
• Design and refine operational workflows to optimize the full partner lifecycle from deal close to renewal.
• Develop real-time dashboards and reports to monitor partner health, adoption, support, and retention trends.
• Collaborate with Finance to support renewal/retention forecasting and revenue insights.
• Partner with PX leadership to translate priorities into systems, processes, and reporting.

Kenntnisse

Revenue operations

Salesforce

Planhat

Zendesk

AI & BI tools

Dashboards & reports

Cross-functional collaboration

Go-to-market metrics

Project management

Communication

Problem solving

Post-sale metrics

Tools

LMS/CMS administration

Jobbeschreibung

Abridge is seeking a Revenue Operations Manager to serve as the operational backbone of the PX organization, owning Planhat and Zendesk administration and driving efficient partner success, clinical success, implementation, and support workflows. You will deliver actionable insights, align teams with sales, marketing and finance, and build scalable processes to accelerate growth.

You will partner with finance to improve renewal forecasting, monitor KPIs, and provide strategic guidance through