Strategic Renewals Specialist | Growth & Upsell

Ardham Technologies; Albuquerque (NM); On-site; USD 75,000 - 105,000; Full time

Job summary

Ardham Technologies in Albuquerque, NM seeks a Renewals Specialist to manage software subscriptions, cloud services, and maintenance contracts. You will partner with the sales team to prepare renewals, forecast pipeline, and surface upsell opportunities, ensuring on-time renewal and accurate quotes.

The ideal candidate has 2+ years in renewals or account management within tech, strong analytical skills, and a proactive, data-driven approach to optimize processes and drive revenue growth.

Qualifications

• 2+ years in Renewals, Account Management, or Customer Success ideally in a tech environment.
• Proven track record in owning and delivering manual and automated processes.
• Strong leadership experience and ability to build cross-functional partnerships.
• Data-driven decision making and ability to influence outcomes.

Responsibilities

• Proactively manage Renewal pipeline and activity / engagement milestones.
• Research user purchase and renewal history and make recommendations based on prior activity.
• Understand renewal types across warranties, hardware/software support, SaaS, etc.
• Forecast renewals and prepare quotes months in advance of renewal date.
• Keep renewal data and forecasts up-to-date in CRM.
• Partner with AE's and sales management to identify revenue and retention opportunities.
• Assist with complex quote creation to enable upsell focus.
• Help develop and execute Ardham's Renewals strategy.

Skills

Renewals

Account Management

Customer Success

Analytical Skills

Cross-functional collaboration

Job description

Ardham Technologies in Albuquerque, NM seeks a Renewals Specialist to manage software subscriptions, cloud services, and maintenance contracts. You will partner with the sales team to prepare renewals, forecast pipeline, and surface upsell opportunities, ensuring on-time renewal and accurate quotes.

The ideal candidate has 2+ years in renewals or account management within tech, strong analytical skills, and a proactive, data-driven approach to optimize processes and drive revenue growth.