Strategic Renewals Specialist

Catapult Group; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Catapult is seeking a Renewals Specialist to join our commercial team in Boston. This customer-facing role partners with the Business Development Manager to own the renewal process, craft quotes, and ensure a world-class renewal experience while driving strong retention.

You will collaborate with Customer Success, Legal and Finance to meet contracting requirements. In a fast-paced environment, you will use CRM for renewal forecasts and identify expansion opportunities, requiring excellent

Qualifications

• 2+ years of experience in a customer-facing sales, renewals, account management or revenue role.
• Experience owning deals or commercial outcomes through renewals, expansions or contract execution.
• Outstanding verbal and written communication skills, with the ability to present to diverse audiences.
• Strong problem-solving, organization, project management and negotiation skills.
• Ability to manage multiple renewals of varying complexity while meeting deadlines.
• Ability to build relationships with customers and cross-functional partners in a shared-ownership model.

Responsibilities

• Manage the end-to-end renewal process for assigned accounts, owning timelines, coordination and execution to drive strong retention and renewal outcomes.
• Engage customers 120 days before renewal, in coordination with the account's BDM, to understand requirements and address obstacles.
• Prepare renewal quotes, order forms and contracts, and partner with BDMs to identify opportunities for expansion or changes.
• Use CRM to maintain renewal forecasts, track performance and timelines, and flag at-risk accounts.
• Coordinate with BDMs, Customer Success, Legal and Finance to meet contracting, procurement, security and compliance requirements.

Skills

Customer-facing

Deal ownership

Communication skills

Negotiation

Project management

Relationship building

Self-motivation

Job description

Catapult is seeking a Renewals Specialist to join our commercial team in Boston. This customer-facing role partners with the Business Development Manager to own the renewal process, craft quotes, and ensure a world-class renewal experience while driving strong retention.

You will collaborate with Customer Success, Legal and Finance to meet contracting requirements. In a fast-paced environment, you will use CRM for renewal forecasts and identify expansion opportunities, requiring excellent