Renewals Specialist New Boston, MA

Catapult Group; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Catapult is seeking a Renewals Specialist to join our commercial team in Boston. This customer-facing role partners with the Business Development Manager to own the renewal process, craft quotes, and ensure a world-class renewal experience while driving strong retention.

You will collaborate with Customer Success, Legal and Finance to meet contracting requirements. In a fast-paced environment, you will use CRM for renewal forecasts and identify expansion opportunities, requiring excellent

Qualifications

• 2+ years of experience in a customer-facing sales, renewals, account management or revenue role.
• Experience owning deals or commercial outcomes through renewals, expansions or contract execution.
• Outstanding verbal and written communication skills, with the ability to present to diverse audiences.
• Strong problem-solving, organization, project management and negotiation skills.
• Ability to manage multiple renewals of varying complexity while meeting deadlines.
• Ability to build relationships with customers and cross-functional partners in a shared-ownership model.

Responsibilities

• Manage the end-to-end renewal process for assigned accounts, owning timelines, coordination and execution to drive strong retention and renewal outcomes.
• Engage customers 120 days before renewal, in coordination with the account's BDM, to understand requirements and address obstacles.
• Prepare renewal quotes, order forms and contracts, and partner with BDMs to identify opportunities for expansion or changes.
• Use CRM to maintain renewal forecasts, track performance and timelines, and flag at-risk accounts.
• Coordinate with BDMs, Customer Success, Legal and Finance to meet contracting, procurement, security and compliance requirements.

Skills

Customer-facing

Deal ownership

Communication skills

Negotiation

Project management

Relationship building

Self-motivation

Job description

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT CUSTOMER RETENTION AND RENEWALS

We are looking for a driven and results-oriented Renewals Specialist to join our commercial team. This is a customer-facing role: working in partnership with the Business Development Manager (BDM) who owns each customer relationship, and working in coordination with BDM, you will engage customers throughout the renewal and play a key part in delivering a world-class renewal experience while driving strong retention outcomes for Catapult. You will report to the Renewals Manager and work closely with BDMs, Customer Success, Legal, Finance and other teams to navigate the contracting requirements that come with our customers' renewals.

Success in this role requires exceptional communication and interpersonal skills, operational excellence and deal negotiation experience, along with a strong aptitude to learn Catapult products and policy and solid relationships with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and is motivated by the chance to make a big impact on the team, our customers and Catapult's business.

WHAT YOU’LL DO

• Manage the end-to-end renewal process for assigned accounts, owning timelines, coordination and execution to drive strong retention and renewal outcomes.
• Engage customers at least 120 days before renewal, in coordination with the account's BDM, to understand requirements, set timelines and address potential obstacles early.
• Prepare accurate renewal quotes, order forms and contracts in line with Catapult policies, and partner with BDMs to identify opportunities for expansion, consolidation or changes to existing agreements.
• Use CRM and reporting tools to maintain accurate renewal forecasts, track performance and timelines, flag at-risk accounts and update management on status, risks and opportunities.
• Coordinate with BDMs, Customer Success, Legal and Finance to meet customer contracting, procurement, security and compliance requirements, and help build repeatable renewal processes and best practices.

WHAT YOU’LL NEED

• 2+ years of experience in a customer-facing sales, renewals, account management or revenue role in a fast-paced, competitive environment.
• Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions or contract execution, with a track record of strong performance against targets.
• Outstanding verbal and written communication skills, with the ability to present to diverse audiences both internally and externally.
• Strong problem-solving, organization, project management and negotiation skills, and the ability to manage multiple concurrent renewals of varying complexity while meeting critical deadlines.
• A talent for building relationships with customers, BDMs, procurement teams and cross-functional partners, and comfort working in a shared-ownership model where the BDM owns the customer relationship.
• Self-motivation and the ability to navigate complex processes and resolve obstacles to renewal execution in an evolving environment.

WHY CATAPULT?

• We have amazing people. We promise you’ll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life.
• We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary.
• We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
• Our workforce spans more than 32 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve. There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

We invite you to complete this optional diversity and inclusion survey to help us understand more about who's being considered for roles with Catapult.

Our vision at Catapult is to empower every athlete and team on earth with technology to perform at their best. To achieve this, we acknowledge, respect and celebrate diversity and seek to build an inclusive culture that delivers great outcomes for our people and our customers.

The survey requests personal information about you. Please be assured your responses will be kept secure and confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) and solely for the purposes of analysing and evaluating our diversity & inclusion efforts.