Global Renewals Leader – Retention & Growth

Catapult Group; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Catapult seeks an experienced Renewals Manager to build and lead our first global Renewals team based in Boston. You will guide renewals from initial conversations to signature, partnering with the BDM and coordinating with Customer Success, Legal, Finance and Commercial Operations to ensure on-time, accurate renewals.

You will supervise Renewal Specialists globally, negotiate complex renewals, and shape the function from day one, defining processes, metrics, and growth paths for specialists

Qualifications

• 5+ years of customer-facing renewals or related roles at a SaaS/tech company, including leadership experience.
• Proven track record owning retention/renewal targets and improving them via coaching and processes.
• Strong commercial skills: pricing, contract terms, negotiation with customers and procurement.
• Ability to work in a shared-ownership model with sales and cross-functional partners.
• Comfort with CRM, reporting and forecasting tools (Salesforce or similar), with excellent communication.

Responsibilities

• Manage Renewal Specialists and define career progression as the team grows.
• Lead conversations on complex renewals alongside the BDM and manage a portfolio.
• Own renewal performance: gross/net retention and on-time renewals with a plan to reduce late renewals.
• Establish renewal forecasting cadence and report status to leadership.
• Create playbooks for renewal lifecycle with cross-functional coordination.

Skills

Customer renewals

Team leadership

Negotiation

CRM experience

Forecasting

Tools

Salesforce

Job description

Catapult seeks an experienced Renewals Manager to build and lead our first global Renewals team based in Boston. You will guide renewals from initial conversations to signature, partnering with the BDM and coordinating with Customer Success, Legal, Finance and Commercial Operations to ensure on-time, accurate renewals.

You will supervise Renewal Specialists globally, negotiate complex renewals, and shape the function from day one, defining processes, metrics, and growth paths for specialists