Cisco Services & Renewals Growth Specialist

Presidio; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Presidio is seeking a Specialist in Cisco Services & Renewals to drive growth by retaining clients, upselling premium offerings, and expanding within existing customer bases. You will support renewals lifecycle from quotes to orders, coordinating with Account Executives, Cisco, and cross-functional teams to ensure success of the renewals practice.

The role requires a Bachelor's degree or equivalent experience, strong Excel and communication skills, and knowledge of Cisco contracts and EA

Qualifications

• Bachelor's degree or equivalent experience and/or military experience.
• Proficient in Microsoft Excel and MS applications.
• Strong written and verbal communication skills.
• Ability to work independently and in a cross functional team environment.
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements.
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP).
• Knowledge of service lifecycle management and subscription models.

Responsibilities

• Proactively manage customer Cisco renewals and timeline for assigned account base.
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals.
• Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs).
• Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure.
• Assist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install base.
• Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed.
• Maintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc.
• Triage all Cisco services related questions and issues both internally and externally.
• Work with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption.
• Accurately forecast renewals pipeline in conjunction with Account Executives.
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting.
• Periodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer access.
• Prepare and process orders utilizing internal tools.
• Track orders to completion, escalated as required, and ensure accurate booking.
• Prepare and deliver Quarterly Business Reviews to clients as required.

Skills

Microsoft Excel

Written and verbal communication

Cross-functional teamwork

Cisco service contracts

Renewals process knowledge

Education

Bachelor's degree or equivalent experience

Tools

CCWR

EAMP

Job description

Presidio is seeking a Specialist in Cisco Services & Renewals to drive growth by retaining clients, upselling premium offerings, and expanding within existing customer bases. You will support renewals lifecycle from quotes to orders, coordinating with Account Executives, Cisco, and cross-functional teams to ensure success of the renewals practice.

The role requires a Bachelor's degree or equivalent experience, strong Excel and communication skills, and knowledge of Cisco contracts and EA