Strategic Renewal & Growth Specialist

NetApp, Inc.; Morrisville (NC); Hybrid; USD 93,000 - 120,000; Full time

Job summary

NetApp is seeking a Renewal Specialist to manage the install base, focusing on retention and expanding the customer base throughout the asset lifecycle. You will align with GTM strategies to drive renewals, add-on opportunities, and revenue growth.

In this hybrid role based in Morrisville, NC, you will negotiate contracts, upsell services, collaborate with Customer Success and Field Sales, and maintain an accurate renewal forecast across your district.

Qualifications

• Experience in contract renewals or subscription-based sales.
• Ability to quantify contract value and upsell services.
• Strong account management and customer relationship skills.
• Knowledge of licensing and consumption models is a plus.

Responsibilities

• Negotiate renewal contracts and maximize contract value.
• Upsell services and position the value of the portfolio.
• Identify customer needs and guide renewal closure.
• Monitor health metrics and identify renewal risks.
• Maintain renewal forecast and manage opportunity pipeline.
• Lead quote-to-close process with internal teams.
• Collaborate with Customer Success and Field Sales.

Skills

Excel

Data analysis

Communication

Negotiation

Account management

Cross-functional collaboration

Sales acumen

Forecasting

Tools

Salesforce

Power BI

Tableau

PPT

Teams

Zoom

Job description

NetApp is seeking a Renewal Specialist to manage the install base, focusing on retention and expanding the customer base throughout the asset lifecycle. You will align with GTM strategies to drive renewals, add-on opportunities, and revenue growth.

In this hybrid role based in Morrisville, NC, you will negotiate contracts, upsell services, collaborate with Customer Success and Field Sales, and maintain an accurate renewal forecast across your district.