Renewal Specialist

NetApp, Inc.; Morrisville (NC); On-site; USD 93,000 - 120,000; Full time

Job summary

NetApp is seeking a Renewal Specialist to manage the install base, focusing on retention and expanding the customer base throughout the asset lifecycle. You will align with GTM strategies to drive renewals, add-on opportunities, and revenue growth.

In this hybrid role based in Morrisville, NC, you will negotiate contracts, upsell services, collaborate with Customer Success and Field Sales, and maintain an accurate renewal forecast across your district.

Qualifications

• Experience in contract renewals or subscription-based sales.
• Ability to quantify contract value and upsell services.
• Strong account management and customer relationship skills.
• Knowledge of licensing and consumption models is a plus.

Responsibilities

• Negotiate renewal contracts and maximize contract value.
• Upsell services and position the value of the portfolio.
• Identify customer needs and guide renewal closure.
• Monitor health metrics and identify renewal risks.
• Maintain renewal forecast and manage opportunity pipeline.
• Lead quote-to-close process with internal teams.
• Collaborate with Customer Success and Field Sales.

Skills

Excel

Data analysis

Communication

Negotiation

Account management

Cross-functional collaboration

Sales acumen

Forecasting

Tools

Salesforce

Power BI

Tableau

PPT

Teams

Zoom

Job description

Job Summary

NetApp is seeking a Renewal Specialist to join our team! The Renewal Specialist is responsible for managing the install base of existing customers, focusing primarily on retention and expanding the customer base throughout the asset lifecycle. The role aligns with GTM strategies and initiatives to increase revenue from customer retention (install base) sales and achieve KPIs related to tech refresh, add-on, and renewals sales.

Job Requirements

• Negotiate all aspects of renewal contracts and develop strategies to maximize contract value while enhancing customer relationships
• Position the value of and upsell the services portfolio
• Identify customer needs and demonstrate account management skills to guide renewal closure
• Maintain understanding of NetApp licensing and consumption models to assist in licensing discussions
• Partner with Customer Success to monitor customer health metrics and identify risks
• Develop renewal risk mitigation strategies and coordinate actions with partner teams
• Provide regular and accurate updates on renewal stage progression to management and elevate when needed
• Be accountable for renewals forecast and maintain a detailed opportunity pipeline for the assigned district
• Engage customers in discussions about renewal readiness, timing, and general needs
• Collaborate with Customer Success and connect with customers on multi-year contracts to ensure ongoing engagement and value realization
• Present renewal proposals and options to customers and notify them of upcoming contract expirations
• Lead the quote-to-close process ensuring quote quality and timeliness
• Work with Field Sales, Services, Quoting, and Excellence teams to resolve complex renewal issues
• US citizenship and US residency required for Federal and SLED positions
• Partner with Customer Success to review customer value achievement and promote product adoption and high usage

Skills, Competencies, & Requirements

• Aptitude and readiness for learning and understanding new technologies
• Creativity in problem-solving and good customer service skills
• Ability to understand and communicate technical solutions and selling concepts
• Strong ability to use data and insights to drive win/win outcomes
• Has strong communication and organizational skills
• Interacts and collaborates with cross functional teams across time zones and cultures
• Intermediate skills in Excel to manage and structure data
• Experience with Salesforce, PowerBi, Tableau, PPT, Teams, Zoom
• Willing and able to bring order to scenarios where complexity and ambiguity exists

Compensation:
The target salary range for this position is 92,650 - 119,900 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.