Renewal Specialist

NetApp; Morrisville (NC); Hybrid; USD 93,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Retirement plans

Employee stock purchase plan

RSUs

Job summary

NetApp is seeking a Renewal Specialist to manage the install base of existing customers, focusing on retention and expanding the customer base throughout the asset lifecycle. The role aligns with GTM strategies to increase revenue from renewals and add-ons.

You will collaborate with Customer Success and Field Sales to monitor health metrics, forecast renewals, and coordinate actions across teams. Strong negotiation, data-driven decision making, and clear communication are essential in this

Qualifications

• Renewal contract negotiations and strategy development.
• Upsell services portfolio to expand value.
• Identify customer needs and guide renewal closure.
• Understand licensing and consumption models to support discussions.

Responsibilities

• Negotiate renewal contracts and maximize contract value.
• Position value of services portfolio and upsell.
• Identify customer needs and guide renewal closure.
• Maintain understanding of NetApp licensing models.
• Collaborate with Customer Success to monitor health metrics.
• Lead quote-to-close process and coordinate with Field Sales teams.

Skills

Negotiation

Customer service

Account management

Data-driven

Communication

Cross-functional collaboration

Excel

Salesforce

Power BI

Tableau

PPT

Teams

Zoom

Problem solving

Adaptability

Tools

Salesforce

Power BI

Tableau

PowerPoint

Teams

Zoom

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

NetApp is seeking a Renewal Specialist to join our team! The Renewal Specialist is responsible for managing the install base of existing customers, focusing primarily on retention and expanding the customer base throughout the asset lifecycle. The role aligns with GTM strategies and initiatives to increase revenue from customer retention (install base) sales and achieve KPIs related to tech refresh, add‑on, and renewals sales.

Job Requirements

• Negotiate all aspects of renewal contracts and develop strategies to maximize contract value while enhancing customer relationships
• Position the value of and upsell the services portfolio
• Identify customer needs and demonstrate account management skills to guide renewal closure
• Maintain understanding of NetApp licensing and consumption models to assist in licensing discussions
• Partner with Customer Success to monitor customer health metrics and identify risks
• Develop renewal risk mitigation strategies and coordinate actions with partner teams
• Provide regular and accurate updates on renewal stage progression to management and accelerate when needed
• Be accountable for renewals forecast and maintain a detailed opportunity pipeline for the assigned district
• Engage customers in discussions about renewal readiness, timing, and general needs
• Collaborate with Customer Success and connect with customers on multi‑year contracts to ensure ongoing engagement and value realization
• Present renewal proposals and options to customers and notify them of upcoming contract expirations
• Lead the quote-to-close process ensuring quote quality and timeliness
• Work with Field Sales, Services, Quoting, and Excellence teams to resolve complex renewal issues
• US citizenship and US residency required for Federal and SLED positions
• Partner with Customer Success to review customer value achievement and promote product adoption and high usage

Skills, Competencies, & Requirements

• Aptitude and readiness for learning and understanding new technologies
• Creativity in problem‑solving and good customer service skills
• Ability to understand and communicate technical solutions and selling concepts
• Strong ability to use data and insights to drive win/win outcomes
• Has strong communication and organizational skills
• Interacts and collaborates with cross functional teams across time zones and cultures
• Intermediate skills in Excel to manage and structure data
• Experience with Salesforce, PowerBi, Tableau, PPT, Teams, Zoom
• Willing and able to bring order to scenarios where complexity and ambiguity exists

Compensation:

The target salary range for this position is 92,650 - 119,900 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision‑making.