Renewals & Growth Manager - Territory Services (Remote)

NTT DATA, Inc.; South Carolina; Remote; USD 57,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending or HSA

Life Insurance

AD&D Insurance

Paid Time Off

401k with company match

Employee Assistance

Job summary

NTT DATA, Inc. is seeking a Territory Services Manager to own end-to-end renewal lifecycle for support services and subscriptions.

You will partner with clients, account teams, and OEMs to drive retention, revenue protection, and growth, while negotiating service solutions and ensuring contract administration across the lifecycle. The ideal candidate combines relationship management, negotiation, and analytical skills with knowledge of renewals processes and OEM programs.

Qualifications

• Strong negotiation and objection handling for multi-year contracts at CXO level.
• 1–3 years of technology OEM/vendor relationship development preferred.
• Experience with Cisco policies, tools, and buying models including CCW-R.
• Attention to detail and client satisfaction focused.
• Ability to manage multiple projects with minimal supervision.

Responsibilities

• Proactively manage renewal processes for assigned contracts to maximize on-time renewals and retention.
• Define renewals by analyzing data sources and reconciling records; resolve issues.
• Shape renewal strategy with clients, OEMs, and account teams; negotiate pricing.
• Coordinate quote creation and review quotes for accuracy; create specialized renewal quotes when needed.
• Serve as primary client contact for renewals and services administration.
• Identify growth opportunities tied to renewals, including SDI and OEM premium services.
• Maintain forecasting and reporting with renewal data and in-flight statuses.
• Support post-sales activities like invoice resolution and quote guidance.

Skills

Negotiation

CXO-level negotiations

OEM/vendor relationships

Cisco CCW-R knowledge

MS Office (Excel, Word)

Communication skills

Independent / team work

Education

Bachelor’s degree or equivalent

Tools

Cisco policies/tools

Job description

NTT DATA, Inc. is seeking a Territory Services Manager to own end-to-end renewal lifecycle for support services and subscriptions.

You will partner with clients, account teams, and OEMs to drive retention, revenue protection, and growth, while negotiating service solutions and ensuring contract administration across the lifecycle. The ideal candidate combines relationship management, negotiation, and analytical skills with knowledge of renewals processes and OEM programs.