Strategic Renewal & Growth Specialist

GenServe; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

GenServe, a leading national generator service provider, seeks a Renewal Manager to oversee commercial service agreements. You will drive renewal conversations, analyze profitability, and coordinate across Operations, Sales, Accounting, and Finance to protect revenue and grow accounts.

You will develop pricing strategies, maintain renewal visibility in CRM, and report on retention metrics while delivering value to customers in a fast-paced environment.

Qualifications

• Associate’s or Bachelor’s degree preferred; equivalent professional experience will be considered.
• 3–5 years of experience in customer service, account management, contract renewals, inside sales, or related role.
• Experience managing service agreements, maintenance contracts, or subscription renewals.
• Strong communication and relationship-building skills with customers via phone and email.
• Ability to manage a high-volume workload with accuracy and organization.
• Customer-focused mindset with problem-solving skills to identify renewal, retention, and upsell opportunities.
• Proficiency with CRM and Microsoft Office; Salesforce/Sage experience is a plus.
• Knowledge of contract lifecycle management, pricing, quoting, and retention strategies.
• Experience in generator, power systems, industrial equipment, HVAC, facilities maintenance, or related service industries preferred.
• Proven ability to meet renewal, retention, or sales goals in a fast-paced environment.
• Self-motivated, goal-oriented, and capable of prioritizing multiple responsibilities.

Responsibilities

• Manage a portfolio of commercial service agreements beginning ~180 days prior to expiration.
• Develop renewal strategies focused on retention, contract profitability, and growth.
• Maintain renewal pipeline and deliver timely renewal proposals.
• Identify accounts at risk and implement action plans to improve retention.
• Conduct renewal discussions and negotiations while maintaining pricing and profitability.
• Evaluate renewal probability through service history, profitability, and contract performance.
• Develop renewal pricing recommendations aligned with market conditions.

Skills

Communication

Relationship building

Customer service

Account management

Negotiations

CRM proficiency

Education

Bachelor’s degree

Associate’s degree

Equivalent experience

Tools

Salesforce

Sage

CRM software

Job description

GenServe, a leading national generator service provider, seeks a Renewal Manager to oversee commercial service agreements. You will drive renewal conversations, analyze profitability, and coordinate across Operations, Sales, Accounting, and Finance to protect revenue and grow accounts.

You will develop pricing strategies, maintain renewal visibility in CRM, and report on retention metrics while delivering value to customers in a fast-paced environment.