Renewals & Growth Strategist

NetApp; Morrisville (NC); Hybrid; USD 93,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Retirement plans

Employee stock purchase plan

RSUs

Job summary

NetApp is seeking a Renewal Specialist to manage the install base of existing customers, focusing on retention and expanding the customer base throughout the asset lifecycle. The role aligns with GTM strategies to increase revenue from renewals and add-ons.

You will collaborate with Customer Success and Field Sales to monitor health metrics, forecast renewals, and coordinate actions across teams. Strong negotiation, data-driven decision making, and clear communication are essential in this

Qualifications

• Renewal contract negotiations and strategy development.
• Upsell services portfolio to expand value.
• Identify customer needs and guide renewal closure.
• Understand licensing and consumption models to support discussions.

Responsibilities

• Negotiate renewal contracts and maximize contract value.
• Position value of services portfolio and upsell.
• Identify customer needs and guide renewal closure.
• Maintain understanding of NetApp licensing models.
• Collaborate with Customer Success to monitor health metrics.
• Lead quote-to-close process and coordinate with Field Sales teams.

Skills

Negotiation

Customer service

Account management

Data-driven

Communication

Cross-functional collaboration

Excel

Salesforce

Power BI

Tableau

PPT

Teams

Zoom

Problem solving

Adaptability

Tools

Salesforce

Power BI

Tableau

PowerPoint

Teams

Zoom

Job description

NetApp is seeking a Renewal Specialist to manage the install base of existing customers, focusing on retention and expanding the customer base throughout the asset lifecycle. The role aligns with GTM strategies to increase revenue from renewals and add-ons.

You will collaborate with Customer Success and Field Sales to monitor health metrics, forecast renewals, and coordinate actions across teams. Strong negotiation, data-driven decision making, and clear communication are essential in this