Strategic Remote Client Success Manager

FEDlogic; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible remote work

PTO + federal holidays off

Health, dental, vision insurance

401(k) with matching

Paid parental leave

Career growth in a rapidly growing, US

Job summary

FEDlogic is a benefits navigation company focused on helping individuals and families access federal and state programs. We are seeking a strategic Client Success Manager to nurture client relationships, translate needs into actionable solutions, and collaborate cross-functionally to boost engagement and retention.

This full-time remote role includes travel and KPI-driven responsibilities. You will manage client onboarding, communicate via meetings and reports, and present to potential clients

Qualifications

• Strong communication, business acumen, platform, and interpersonal skills.
• Ability to translate client requirements into actionable strategies and solutions.
• Proficiency in Google Workspace, Microsoft Office, HubSpot, Salesforce, Tableau and Slack.
• Excellent organizational and time-management skills.

Responsibilities

• Build and maintain strong client relationships, offering comprehensive support with no initially assigned clients.
• Understand client needs and offer tailored solutions.
• Collaborate internally to develop strategies for increased engagement.
• Communicate with clients regularly through meetings and reports.
• Act as the client’s advocate, ensuring needs are met and issues are resolved proactively.
• Occasionally present pitch deck presentations to potential clients and assist with communications.
• Forecast intervention needs by using data and reporting.
• Onboard clients into the CRM and maintain accurate client data.
• Contribute to a positive, collaborative team environment.
• Perform other duties as assigned to support client satisfaction and growth.

Skills

Strong communication

Interpersonal skills

Time management

Education

Bachelor’s degree in business administration, health administration or related field

Tools

Google Workspace

Microsoft Office

HubSpot

Salesforce

Tableau

Slack

Job description

FEDlogic is a benefits navigation company focused on helping individuals and families access federal and state programs. We are seeking a strategic Client Success Manager to nurture client relationships, translate needs into actionable solutions, and collaborate cross-functionally to boost engagement and retention.

This full-time remote role includes travel and KPI-driven responsibilities. You will manage client onboarding, communicate via meetings and reports, and present to potential clients