Strategic REIT Relationship Manager (Remote)

Waste Harmonics Keter; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus plan

401(k) with company match

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

PTO and holidays

Job summary

Waste Harmonics Keter in the United States is seeking a Relationship Manager to oversee a portfolio of strategic REIT clients, acting as the primary liaison for relationship management and ensuring contract fulfillment.

You will build executive-level partnerships, drive retention and revenue growth, and collaborate with Operations, Finance, Sales, Legal, and Customer Operations to deliver measurable value while promoting a customer-centric culture across a fully remote team.

Qualifications

• Bachelor's degree preferred; equivalent professional experience will be considered
• 5-7 years of account/relationship management in a customer-facing role with REIT experience
• Proven success managing strategic REIT portfolios and driving retention and growth
• Experience building executive-level relationships with REIT decision-makers
• Experience managing renewals, business reviews, and performance reporting

Responsibilities

• Manage a portfolio of strategic REIT accounts as the primary contact for relationship activities
• Build long-term partnerships by understanding objectives and delivering value-driven solutions
• Drive retention through exceptional service, responsiveness, and consistent account management
• Identify opportunities to expand relationships with additional services and sustainability initiatives
• Lead business reviews with executive REIT stakeholders to discuss performance and improvements
• Monitor performance, analyze trends, and develop plans to improve satisfaction
• Coordinate cross-functional teams to resolve service-related issues and ensure contract fulfillment
• Support contract renewals, pricing discussions, and account planning activities
• Maintain accurate account documentation and forecasts in Salesforce

Skills

REIT industry knowledge

Sales / account management

Executive relationship building

Customer success orientation

Education

Bachelor's degree preferred; equivalent experience

Tools

Salesforce CRM

Microsoft Excel

Job description

Waste Harmonics Keter in the United States is seeking a Relationship Manager to oversee a portfolio of strategic REIT clients, acting as the primary liaison for relationship management and ensuring contract fulfillment.

You will build executive-level partnerships, drive retention and revenue growth, and collaborate with Operations, Finance, Sales, Legal, and Customer Operations to deliver measurable value while promoting a customer-centric culture across a fully remote team.