Relationship Manager-REIT

Waste Harmonics Keter; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus plan

401(k) with company match

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

PTO and holidays

Job summary

Waste Harmonics Keter in the United States is seeking a Relationship Manager to oversee a portfolio of strategic REIT clients, acting as the primary liaison for relationship management and ensuring contract fulfillment.

You will build executive-level partnerships, drive retention and revenue growth, and collaborate with Operations, Finance, Sales, Legal, and Customer Operations to deliver measurable value while promoting a customer-centric culture across a fully remote team.

Qualifications

• Bachelor's degree preferred; equivalent professional experience will be considered
• 5-7 years of account/relationship management in a customer-facing role with REIT experience
• Proven success managing strategic REIT portfolios and driving retention and growth
• Experience building executive-level relationships with REIT decision-makers
• Experience managing renewals, business reviews, and performance reporting

Responsibilities

• Manage a portfolio of strategic REIT accounts as the primary contact for relationship activities
• Build long-term partnerships by understanding objectives and delivering value-driven solutions
• Drive retention through exceptional service, responsiveness, and consistent account management
• Identify opportunities to expand relationships with additional services and sustainability initiatives
• Lead business reviews with executive REIT stakeholders to discuss performance and improvements
• Monitor performance, analyze trends, and develop plans to improve satisfaction
• Coordinate cross-functional teams to resolve service-related issues and ensure contract fulfillment
• Support contract renewals, pricing discussions, and account planning activities
• Maintain accurate account documentation and forecasts in Salesforce

Skills

REIT industry knowledge

Sales / account management

Executive relationship building

Customer success orientation

Education

Bachelor's degree preferred; equivalent experience

Tools

Salesforce CRM

Microsoft Excel

Job description

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations. Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For

The Relationship Manager is responsible for managing and growing a portfolio of strategic REIT customer accounts by developing trusted partnerships, delivering exceptional customer experiences, and identifying opportunities for long-term growth. This role serves as the primary point of contact for assigned REIT clients, ensuring operational excellence, contract fulfillment, and alignment between customer objectives and Waste Harmonics Keter's solutions. The ideal candidate is a consultative relationship builder with strong REIT industry knowledge, business acumen, exceptional communication skills, and a passion for delivering measurable value to customers. REIT experience is required. This individual thrives in a collaborative environment and is motivated by driving customer success, retention, and revenue growth. This is a fully remote position but candidate must reside in one of the following states: AZ,CA,CO,CT,FL,GA,IL,IN,KS,KY,MD,MA,MI,MN,NV,NJ,NY,NC,OH,PA,SC,TN,TX,VA,WA,WI.

What you will be doing

• Manage a portfolio of strategic REIT customer accounts, serving as the primary point of contact for all relationship management activities
• Build long-term partnerships with REIT customers by understanding their business objectives and delivering proactive, value-driven solutions
• Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management
• Identify opportunities to expand existing REIT customer relationships through additional services, sustainability initiatives, and strategic account planning
• Lead regular business reviews with executive-level REIT decision-makers to communicate performance metrics, operational updates, and continuous improvement opportunities
• Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes
• Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues
• Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved
• Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability
• Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems
• Stay informed of market trends, REIT industry developments, and sustainability initiatives to provide strategic guidance to customers
• Contribute to process improvement initiatives that enhance customer experience and operational effectiveness
• Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

Experience Needed

• Bachelor's degree preferred; equivalent professional experience will be considered
• 5-7 years of experience in account management, relationship management, sales, or another customer-facing business role, with REIT industry experience required
• Demonstrated success managing strategic REIT customer portfolios and driving customer retention and revenue growth
• Strong experience building executive-level relationships with REIT decision-makers and influencing business outcomes
• Experience managing contract renewals, business reviews, and customer performance reporting

Knowledge you have

• Strong REIT industry knowledge
• Proficiency with Salesforce CRM and Microsoft Excel
• Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities

Competencies for Success

• Consultative Relationship Building: Builds trusted, long-term partnerships by understanding customer business objectives and delivering proactive, value-driven solutions
• Executive Relationship Building: Builds executive-level relationships with REIT decision-makers and influences business outcomes
• Communication, Negotiation, and Presentation: Excellent communication, negotiation, and presentation skills
• Business and Financial Acumen: Interprets performance data, identifies growth opportunities, and supports contract renewals, pricing discussions, and account planning
• Retention and Account Management: Drives customer retention through exceptional service delivery, responsiveness, and consistent account management
• Cross-Functional Collaboration: Partners with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved

Behaviors

• Serves as the primary point of contact for assigned REIT clients
• Delivers proactive, value-driven solutions that create measurable value for customers
• Is motivated by driving customer success, retention, and revenue growth
• Stays organized and manages multiple priorities in a fast-paced environment
• Works independently while collaborating effectively across cross-functional teams
• Mentors and supports less experienced team members while fostering a collaborative and customer-focused culture

What We Bring to the Table:

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 8 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.