Remote Account & Relationship Manager

Wolters Kluwer; Lansing (MI); Remote; USD 48,000 - 81,000; Full time

Job summary

Wolters Kluwer is seeking an Account & Relationship Manager for a permanent remote role in the United States. You will work with a portfolio of clients, support senior team members, and help identify new sales opportunities while learning the essentials of account management.

The role emphasizes building long-term relationships, maintaining accurate records, and contributing to customer satisfaction. Candidates may be located anywhere in the U.S., with preference for CST or EST time zones.

Qualifications

• 3+ years’ experience in account management or related role.
• Clear verbal and written communication.
• Basic understanding of customer service principles and practices.
• Familiarity with basic sales software or CRM systems.

Responsibilities

• Assist in identifying potential clients and new business opportunities.
• Conduct outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic inquiries and escalate complex issues.
• Prepare sales reports and track performance metrics.
• Learn products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.

Skills

Communication

Customer Service

Product Knowledge

Data Entry

Problem-Solving

Organization

Interpersonal Skills

Sales Tools

Tools

CRM systems

Sales software

Job description

Wolters Kluwer is seeking an Account & Relationship Manager for a permanent remote role in the United States. You will work with a portfolio of clients, support senior team members, and help identify new sales opportunities while learning the essentials of account management.

The role emphasizes building long-term relationships, maintaining accurate records, and contributing to customer satisfaction. Candidates may be located anywhere in the U.S., with preference for CST or EST time zones.