Senior Relationship Manager, REIT Accounts — Remote

Keter Environmental Services; Indiana; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Annual Bonus Plan

401(k) Retirement Savings with Company

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability (Company Paid)

Paid Time Off (PTO) + Holidays

Job summary

Waste Harmonics Keter is seeking a Relationship Manager for REIT accounts. This fully remote role requires residence in the United States, with a preference for candidates in Indiana, and focuses on managing a portfolio of strategic REIT customers, delivering value, and driving revenue growth.

You will lead executive-level relationships, conduct business reviews, and collaborate with Operations, Finance, Sales, Legal, and Customer Operations to ensure contractual commitments and customer

Qualifications

• Bachelor's degree preferred; equivalent professional experience will be considered.
• 5–7 years of experience in account management, relationship management, sales, or another customer-facing role with REIT experience.
• Demonstrated success managing strategic REIT portfolios and driving customer retention and revenue growth.
• Strong experience building executive-level relationships with REIT decision-makers and influencing business outcomes.
• Experience managing contract renewals, business reviews, and customer performance reporting.

Responsibilities

• Manage a portfolio of strategic REIT customer accounts as the primary contact for all relationship activities.
• Build long-term partnerships by understanding client objectives and delivering proactive, value-driven solutions.
• Drive retention through exceptional service delivery, responsiveness, and consistent account management.
• Identify opportunities to expand services, sustainability initiatives, and strategic account planning.
• Lead regular business reviews with executive-level REIT decision-makers to communicate performance metrics and updates.
• Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction.
• Coordinate with cross-functional teams to ensure timely resolution of service-related issues.
• Support contract renewals, pricing discussions, and account planning activities to maximize customer value.
• Maintain accurate account documentation and forecasting in Salesforce and other systems.
• Stay informed of market trends and REIT developments to provide strategic guidance.

Job description

Waste Harmonics Keter is seeking a Relationship Manager for REIT accounts. This fully remote role requires residence in the United States, with a preference for candidates in Indiana, and focuses on managing a portfolio of strategic REIT customers, delivering value, and driving revenue growth.

You will lead executive-level relationships, conduct business reviews, and collaborate with Operations, Finance, Sales, Legal, and Customer Operations to ensure contractual commitments and customer