Strategic Regional Account Manager - Renewals & Growth

Webhosting; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive healthcare

Wellness programs

Paid time off

Parental leave

Recognition programs

Job summary

Acquia, a leader in digital experience platforms, seeks a Regional Account Manager to drive renewal targets and upsell opportunities within assigned accounts. You will manage day-to-day account activities, preserve strong customer relationships, and collaborate across Sales, Support, Operations, and Finance.

The role requires strategic thinking, data-driven execution, and the ability to influence stakeholders at all levels.

Qualifications

• Proven track record of sustaining & growing complex relationships, including closing renewals and identifying upsell/cross-sell opportunities.
• Experience managing a high volume of accounts.
• 2–5 years in account management delivering tech solutions to large enterprises.
• Ability to manage multiple systems & administration at once.
• Has owned & exceeded a quota.
• Strong forecasting & analytical skills.
• Energetic, smart, dynamic and strategic.
• Executive presence with ability to influence decisions at all levels.

Responsibilities

• Drive customer retention and identify upsell opportunities.
• Develop account plan strategies delivering performance and improved customer experience.
• Attend onsite visits and lead Quarterly Business Reviews with key relationships.
• Build relationships with executive-level customer contacts.
• Exceed quarterly renewal and net renewal goals.
• Coordinate with internal teams to resolve escalations and remove roadblocks.
• Ensure timely renewals with procurement and business users.
• Identify process inefficiencies and provide recommended solutions.

Skills

Account management

Renewals

Upsell/cross-sell

Cross-functional collaboration

Forecasting

Communication

Strategic thinking

Education

Bachelor degree

Job description

Acquia, a leader in digital experience platforms, seeks a Regional Account Manager to drive renewal targets and upsell opportunities within assigned accounts. You will manage day-to-day account activities, preserve strong customer relationships, and collaborate across Sales, Support, Operations, and Finance.

The role requires strategic thinking, data-driven execution, and the ability to influence stakeholders at all levels.